Refund policy

Damages and issues

 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at our instagram account, facebook page or our email trioglowworld@gmail.com

If your return request is approved, we will arrange a courier to pick up the product from your address and guide you through the return process. Please note that returns sent without prior approval will not be accepted.

You can always contact us for any return question at trioglowworld@gmail.com. 

 

Exchanges

 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed via cash or bank transfer within 5–10 business days, and our team will contact you to arrange the most convenient method.

If more than 15 business days have passed since approval, please reach out to us at trioglowworld@gmail.com.